Last night my dad called up to narrate a pretty disturbing incident. A senior lawyer colleague of his (an elderly gentleman of 80) was travelling between Kolkata and New Delhi for a case hearing, by Indigo Airlines. While boarding the flight, he managed to trip at the top of the stairs and stumbled inside the plane. A few bruises and cuts resulted due to the fall. After settling into his seat, he called for the stewardess and asked her if she could provide some First Aid. He was shocked when the stewardess replied that they did not have any facility to provide First Aid. He then asked for a band-aid. Not available was the answer. In a last attempt, he asked her if she could provide cottonwool and Dettol. Not available either. More than the cuts themselves, this conversation left him more battered.
Apparently my dad advised him to take a bus next time to Delhi.
I am not sure if this is a one-off incident or a regular thing. I sincerely hope so, as I especially like travelling by Indigo.